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Frequently Asked Questions
Most frequent questions and answers
Delivery charges for orders from SocksTon Online Shop?
Shipping costs for countries:
|COUNTRY||ORDER TOTAL||SHIPPING COST|
How long will delivery take?
As soon as your order has been dispatched you will receive an email with the details of your shipment and your tracking number. The delivery within the EU takes approximately 2 – 5 business days.
How can I track my order?
After paying your order, you will get an e-mail with a special tracking link and number in the mail. You can follow up with that information.
Please contact us incase you don’t get such an e-mail.
Which countries do you ship to?
Netherlands, Netherland, France, Luxembourg, Germany, UK(GB).
Do I receive an invoice for my order?
Your invoices are sent to your e-mail address. If you request, you can physically receive your invoice.
When the order payment is taken of my bank account?
When you complete the order payment, the money is charged by the payment client.
Can I change or cancel my order?
You can change the products in your order before the payment step. You can cancel your order before shipment.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or wrong product, feel free to contact us with our contact form. Our team will help you to solve your problem.